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FAQ & Customer Support

Your questions answered and support available

Frequently Asked Questions

We offer a hassle-free return policy within 30 days of purchase. If you are not satisfied with your product, you can return it for a full refund or exchange. Please ensure the product is in its original condition and packaging. Contact our customer service for more details on how to initiate a return.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier's website to track the status of your delivery. If you have any issues with tracking your order, please contact our customer support team.

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on the destination. You can find more information about international shipping options and costs at checkout. For any specific inquiries, please reach out to our customer service team.

We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. We also offer flexible payment options for our B2B customers. All transactions are securely processed to protect your payment information.

You can contact our customer support team via email at info@kerwoodseller.com or by phone at +1 (347) 636-8882. Our support team is available Monday to Friday from 9 AM to 6 PM. You can also use the live chat feature on our website for instant assistance during business hours.

Customer Support

At Kerwood Seller, we are committed to providing exceptional customer support. Our team is here to help you with any questions or concerns you may have. Whether you need assistance with your order, product information, or technical support, we are here to help.

Contact Us

You can reach our customer support team via email at info@kerwoodseller.com or by phone at +1 (347) 636-8882. Our support hours are Monday to Friday, from 9 AM to 6 PM. We aim to respond to all inquiries within 24 hours.

Live Chat

For immediate assistance, use our live chat feature available on our website. Our live chat support is available during business hours, providing you with quick and convenient help.

Technical Support

If you are experiencing technical issues with any of our products, our technical support team is here to assist you. Please provide as much detail as possible about the issue, including the product model and any troubleshooting steps you have already taken. This will help us resolve your issue more efficiently.

Feedback

We value your feedback and are always looking for ways to improve our services. If you have any suggestions or comments, please do not hesitate to share them with us. Your feedback helps us understand your needs better and enhance your shopping experience.